Get the FAQs
Want to know first steps? What hours do we work? Just how does the process work?
We’ve asked and answered the most common questions below.
What is the first step in hiring Ops On Call?
Well, by now you’ve probably been through the site and have checked out our services learned a bit about me. If you’re excited and ready to see if there will be a fit in working together, the next step is to schedule a 15-minute phone call. Once scheduled, you will receive a link to a brief survey so I can get to know a bit more about your needs and wants prior to the call.
We got along GREAT on the introductory call and I want to start working with you right away! What comes next?
These FAQ’s are the next step, so you can get an idea of exactly how we will be working together and some of the logistics of working with a remote Operations team. I will prepare the deposit invoice ($250.00 CDN/US) and once payment is received I will send the service agreement for signature. Once that is signed and returned, we will schedule a meeting to go over your organizations daily needs, discuss next steps, receive appropriate access to your internal programs, and we’ll jump in and get things rolling. Welcome to the Ops On Call family!
What hours do you work?
Head office hours are ‘officially’ Monday – Friday, 9:30am – 4:00 pm PT. We are spread across Canada, though, so time zones are covered (we’re in Atlantic, Eastern, and Pacific time zones). If a deadline needs to be met, you can bet we’ll be working outside of normal hours to make sure it happens! 🙂
How do we communicate?
Due to the nature of the business and the working habits of our preferred clientele, most communication will be via email and phone calls. Meetings are usually held via Zoom and for urgent matters we request What’s App. We also use Teamwork as our preferred project management system and will absolutely set you up as a user if you prefer to be involved in the back end of the business. But remember, we’re helping to take work OFF of your plate, not add to it!
How do I pay you?
Thank you for asking! 🙂 A non-refundable deposit of $250.00 is due prior to contracting, and then you fall into the regular bi-weekly billing cycle. This deposit will be applied towards your first invoice. Invoices are issued twice monthly on the 15th and 30th with 7-day terms. Additional costs including, but not limited to, long distance, postage, couriers, mileage, etc are the responsibility of the client and will be added to your invoice.
We accept online payments only. For Canadian clients via EFT, for our International clients; via wire transfer. NOTE: If payment is not received by the due date, all work is postponed until your account is up to date.
Just who exactly will I be working with?
All of us! When you hire Ops On Call Inc., you have access to an experienced and meticulous team of Ops & Admin assistants, project managers, and your Chief Operations Officer, Stephanie. You will of course work one on one with your Lead, but the whole team is involved to ensure you have the BEST care and dedicated, professional operational assistance at all times.
We're confident you'll love working with us
We offer a 100% money-back guarantee if you are not happy with deliverables!